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Environment:
Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions
Resolution:
The version information within the comment/annotation section of a Custom Process (CPM) script does affect processing. The following is an example of this required section of a CPM script customization:
/** * CPMObjectEventHandler: NameOfScript * Package: RN * Objects: Incident * Actions: Create * Version: 1.4 * Purpose: The documented purpose of the script */
This is an example of a matching connect library to include to match the above example: use \RightNow\Connect\v1_4 as Connect; use \RightNow\CPM\v1 as RNCPM;
Notice the 'Version: 1.4' matches the version indicated in 'use \RightNow\Connect\v1_4 as Connect'.
Further, the version used in all CPHP code must match, and this holds true for all external scripts used by a CPM customization. Failing to do so in a CPM customization may work in some cases but not others, or may result in unexpected errors upon site version upgrades or patches.