Why is the order of attachments in my answer in customer portal, different than the OSvC console?
Customer Portal (all versions)
Oracle Service Cloud (OSvC)
The default order on the end user page is ascending by the date added (most recent on the bottom). This is currently not a configurable option.
The order you specify in the OSvC console does not carry over to the end user page.
For additional information regarding attachments, refer to Answer ID 104: Using file attachments with incidents, answers, and other records.