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Order of attachments in my answer are not as expected
Answer ID 8390   |   Last Review Date 02/25/2019

Why is the order of attachments in my answer in customer portal, different than the OSvC console?

Environment:

Customer Portal (all versions)
Oracle Service Cloud (OSvC)

Resolution:

The default order on the end user page is ascending by the date added (most recent on the bottom). This is currently not a configurable option.

Cause:

The order you specify in the OSvC console does not carry over to the end user page.  


For additional information regarding attachments, refer to Answer ID 104: Using file attachments with incidents, answers, and other records.

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