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Order of attachments in my answer are not as expected
Answer ID 8390 |
Last Review Date 02/25/2019
Why is the order of attachments in my answer in customer portal, different than the Oracle B2C Service console?
Environment:
Customer Portal (all versions)
Oracle B2C Service
Resolution:
The default order on the end user page is ascending by the date added (most recent on the bottom). This is currently not a configurable option.
Cause:
The order you specify in the Oracle B2C Service console does not carry over to the end user page.
For additional information regarding attachments, refer to Answer ID 104: Using file attachments with incidents, answers, and other records.
