Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Oracle B2C Service all versions using a Gmail hosted mailbox to create incidents via email.
Issue:
The techmail utility is intermittently showing the following messages, causing the runs to fail:
LIST (MailBox List state), UIDL (Get Message UID state), DELE (Delete Message state) and/or RETR (Get Message state)
Resolution:
This issue is caused by Gmail's Bandwidth download via POP limitation that causes the account to get locked out.
To help keep their systems healthy and your Gmail mailbox safe, all Google Apps accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time, can cause an account to reach the bandwidth limit and lock the account/mailbox.
The following limits apply for Google Apps for Work or Education editions. These limits may change without notice in order to protect Google’s infrastructure as per the following answer from Google where you can also find more details about limitations in general.
POP and IMAP bandwidth limits
If an account/mailbox in your organization was automatically suspended from their Gmail account for exceeding any account limits, you might be able to restore their access from the Google Admin console. Otherwise, to keep their systems healthy, Google might require the user/mailbox to wait up to 24 hours before their limits are reset automatically or you can reach out to Google support for further assistance.
As an alternative, we would recommend using Oracle hosted mailboxes that have no such bandwidth limitations in place. To add an Oracle hosted service mailbox please review Answer ID 6354: Configuration of Oracle-hosted Service and Outreach mailboxes.