Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How does the console behave when connection is lost to custom deployment locations?
Environment:
Oracle B2C Service, Supported versions
Issue:
A user is running the Service Cloud Console with custom deployment options set and the connection is lost to those locations.
Solution:
You will need to work with your local IT to restore the connections to custom deployment locations.
If the User File Location (UFL) goes offline, the application will stop responding as user files update for every action within the console. The user will probably need to log out of the console and log back in after the connection to the UFL has been restored. If the Custom Deployment Location (CDL) goes offline, the application will more than likely run into issues. The amount of time will depend on which components of the console have been utilized and loaded into memory. Again, the user will probably need to restart the console after the connection to the CDL has been restored. For example, in a test performed by logging into the console and disconnecting the CDL, the console produced an error upon attempting to perform a quick search. This required a restart of the application. There is no fallback option for the above settings. It is recommended to use a robust storage solution for these options. The Shared Network Location can perform a failover to Oracle servers if configured. See the following answer for more information on this: Answer ID 5712: Do we need to use the Server Fallback when using the Shared Network Location