Documentation for Oracle Service Cloud Knowledge Advanced
Answer ID 8156   |   Last Review Date 05/06/2018

What documentation is available for Knowledge Advanced for Oracle Service Cloud?

Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.

Important Changes to Release Names

We have changed our product versioning terminology to align with changes to Oracle Cloud applications environment release update and maintenance schedules. As of the most recent release, Knowledge Advanced Release 17D, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. We will continue to deliver releases in February (the current 18A release), May (18B), August (18C), and November (18D). See Changes to the Oracle Service Cloud Release and Maintenance Schedule for more details.


Documentation for the Latest Release - 18A

Documentation Library
Release Readiness Information
Video Tutorials
Online Help
REST API Library
Maintenance Pack - April
Maintenance Pack - May
 


Documentation for Earlier Supported Releases

17D August 2017 May 2017 February 2017
Documentation Library Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information Video Tutorials
Video Tutorials Video Tutorials Video Tutorials Online Help
Online Help Online Help Online Help REST API Library
REST API Library Rest API Library Rest API Library Release Notes - Service Pack 1
Maintenance Pack - January Release Notes - Service Pack 1 Release Notes - Service Pack 1 Release Notes - Service Pack 2
Maintenance Pack - February Release Notes - Service Pack 2 Release Notes - Service Pack 2 Release Notes - Service Pack 3
Maintenance Pack - March Release Notes - Service Pack 3 Release Notes - Service Pack 3 Release Notes - Service Pack 4
Maintenance Pack - April Release Notes - Service Pack 4 Release Notes - Service Pack 4 Release Notes - Service Pack 5
  Release Notes - Service Pack 5 Release Notes - Service Pack 5  
--      
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November 2016 August 2016 May 2016  
Implementation Guide User Guide User Guide  
Administration Guide Configuration Guide Configuration Guide  
User Guide Video Tutorials Video Tutorials  
Video Tutorials Online Help Online Help  
Online Help REST API Library REST API Library  
REST API Library Release Notes - Service Pack 1 Release Notes - Service Pack 1  
Release Notes - Service Pack 1 Release Notes - Service Pack 3 Release Notes - Service Pack 2  
Release Notes - Service Pack 3 Release Notes - Service Pack 4 Release Notes - Service Pack 3  
Release Notes - Service Pack 4   Release Notes - Service Pack 4  
    Release Notes - Service Pack 6  
       

 


Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Enterprise Knowledge
Oracle Field Service Cloud
Oracle Policy Automation Cloud Service
Oracle Service Cloud Products



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