Documentation for Oracle Service Cloud Knowledge Advanced
Answer ID 8156   |   Last Review Date 06/16/2019

What documentation is available for Knowledge Advanced for Oracle Service Cloud? 

Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.

Release Naming Information

Our product version terminology is aligned with the Oracle Cloud CX applications environment release update and maintenance schedules.  See Documentation for Oracle Service Cloud Products for more details.


Documentation for the Latest Release - 19B

Documentation Library 
Release Readiness Information
Video Tutorials
Online Help
REST API Library


Documentation for Earlier Supported Releases

19A 18D 18C 18B
Documentation Library Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information Release Readiness Information
Video Tutorials Video Tutorials Video Tutorials Video Tutorials
Online Help Online Help Online Help Online Help
REST API Library REST API Library REST API Library REST API Library
Maintenance Pack - April Maintenance Pack - January Maintenance Pack - October Maintenance Pack - July
Maintenance Pack - April Maintenance Pack - November Maintenance Pack - August

Maintenance Pack - January Maintenance Pack - November


Maintenance Pack - January



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18A 17D August 2017
Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information
Video Tutorials Video Tutorials Video Tutorials
Online Help Online Help Online Help
REST API Library REST API Library REST API Library
Maintenance Pack - April Maintenance Pack - January Release Notes - Service Pack 1
Maintenance Pack - May Maintenance Pack - February Release Notes - Service Pack 2
Maintenance Pack - June Maintenance Pack - March Release Notes - Service Pack 3
Maintenance Pack - July Maintenance Pack - April Release Notes - Service Pack 4
Maintenance Pack - November Maintenance Pack - July Release Notes - Service Pack 5





Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Enterprise Knowledge
Oracle Field Service Cloud
Oracle Policy Automation Cloud Service
Oracle Service Cloud Products


To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.

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