What documentation is available for Knowledge Advanced for Oracle Service Cloud?
Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.
Important Changes to Release Names
We have changed our product versioning terminology to align with changes to Oracle Cloud applications environment release update and maintenance schedules. As of the most recent release, Knowledge Advanced Release 17D, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. We will continue to deliver releases in February (the current 18A release), May (18B), August (18C), and November (18D). See Changes to the Oracle Service Cloud Release and Maintenance Schedule for more details.
Documentation for the Latest Release - 18A
Documentation for Earlier Supported Releases
Integrate: Documentation Libraries for Related Service Solutions
To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.
Would you like help collecting this information?Yes, let's chat!