What documentation is available for Knowledge Advanced for Oracle Service Cloud?
Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.
Important Changes to Release Names
We have recently changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. See Changes to the Oracle Service Cloud Release and Maintenance Schedule for more details.
Documentation for the Latest Release - 18B
Documentation for Earlier Supported Releases
Integrate: Documentation Libraries for Related Service Solutions
To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.