Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How can we set visibility for attachments in an answer?
Environment:
All versions
Resolution:
When attaching files or documents to answers, under the Properties tab, the agent has the option to choose whether that attachment will be private or not. However, confusion may arise, as the privacy set there is not related to the privacy of the attachment in relation to the visibility of the answer.
Regardless of whether an answer is made visible or not to the logged in end-users, setting the Private check under the Properties tab will imply that the attachment will not be visible on the end-user pages at all.
Consequently, if one wishes to set an attachment as not visible on the end-user pages for everybody, it suffices to set the visibility for the answer the attachment is linked to, without making any changes to the properties of the attachment.
There are many cases in which the attachments are made private, so that they are not visible by a certain category of end-users, however this only sets the attachment unavailable for anyone else besides the accounts with access in the console.