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Answers not displaying in correct language
Answer ID 7813   |   Last Review Date 09/26/2018

Why are the answers in Customer Portal not displaying in the same language as the interface is set?

Environment:

Customer Portal (All Versions), Analytics

Resolution:

When using reports in Customer Portal, filter 'answers.special_settings is null' must be added for answers to be displayed in the proper language.

For more information on what this filter does, please refer to Answer ID 4273: Customer Portal 'answers.special_settings' filter

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