Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Workspace Browser Control
Issue:
For sites that use browser detection, Internet Explorer 7.0 will be indicated if the site is loaded inside a browser control on a workspace. This is also true if an alternate "document mode" is specified for the site using an X-UA-Compatible Meta tag or HTTP header as suggested in the following answer:
Answer ID 6418: Internet Explorer version and Oracle B2C Service Customizations
Resolution:
Please try to use feature detection rather than browser detection whenever necessary for sites that will be displayed inside a workspace browser control.
Cause:
This is the behavior of the .NET/Windows Browser control that we utilize in the Agent Desktop, and we have no control over it. Unfortunately at this time, there are no good options other than using that control.
The "Browser" control that one can add to a workspace forces Internet Explorer to run in the Internet Explorer 7.0 compatibility or "browser mode" which, essentially, does two things:
The later is known as a "document mode" and it can be overridden by a web developer by the "doctype" of the web page as well as by adding a X-UA-Compatible Meta tag or HTTP header. For example, if a web developer wants the page to be rendered by the latest version of Internet Explorer that has been installed on the agent's workstation, rather than Internet Explorer 7.0, the following meta tag can be added to the document head:
<meta content="IE=Edge">
Changing the document mode of the page, however, does not change the user-agent string that Internet Explorer returns and thus it will continue to identify itself as Internet Explorer 7.0 regardless of which document mode is indicated.
This poses a problem for browser detection scripts which rely on the user-agent string to identify the browser. For this reason, we recommend using feature detection instead which depends upon the document mode.
For additional information, refer to the 'Working with browser controls' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.