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Server-side access of file attachments is not supported in Connect PHP
Answer ID 7124   |   Last Review Date 12/18/2018

Can I use getAdminUrl() to obtain file attachments?

Environment:

Oracle Service Cloud, all supported versions

Resolution:

Server-side access of file attachments is not supported in Connect PHP.

Specifically, we do not support the use of getAdminURL() for this purpose.

There are other approaches that may fill a user's need to access file attachment data:

  • Sending the content via Email (requires 15.2 site or later)
  • Sending the identifying information to the remote system which then fetches the file attachments using the URL passed, or a SOAP request to get the file attachment data (e.g. GetFileData).

If you feel that you have a business case or a special use case to make use of getAdminURL() please open an incident with technical support via the Ask a Question page. In the question please specifiy both the use case and the data points that you would like to have access to.  

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