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Response link variable is not rendering
Answer ID 7097 |
Last Review Date 07/19/2024
Why is the response link variable ($response_link) not rendering as a clickable link in incident responses?
Environment:
Oracle B2C Service
Resolution:
The response link variable uses the following Message Base as clickable text for the update link: HTML_YOU_MAY_UPD_INCIDENT_MSG
The default value of this Message Base is: "You may update your incident here." Ensure that this Message Base is populated.
