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Chat Engagement Status Widget some status settings are hidden by default.
Answer ID 6765 |
Last Review Date 12/19/2018
Why don't I see my chosen message when I have set the AGENTS_AVAILABLE_CHAT_PLEASE_TRY_MSG configuration setting when using a conditional chat widget?
Environment:
Chat, Customer Portal
August 2013 and newer releases
Resolution:
The ChatEngagementStatus widget has the following status items defaulted to rn_Hidden
Cancelled by User
Self Service (customer found an answer)
No Agents Available
Queue Timeout
Removed from Queue
If you want to display these status items, use this widget as a starting point and build a custom widget.
Please consult your documentation for instructions. Technical Documentation and Sample Code
