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How do I optimize my surveys for mobile use?
Environment:
Feedback for Mobile pageset All supported versions
Resolution:
The Apply Mobile Optimization check box is selected, by default, on new surveys created on or after the May 2014 release. However, for surveys that were created prior to the May 2014 release, this option is not selected.
Use the following procedure to enable mobile optimization on surveys created prior to the May 2014 release.
Use the applicable Preview buttons to view mobile or standard/desktop mode. Be sure to Save your changes.
Please note that any template applied to the survey will not apply to the mobile version. To apply a header or image to your mobile version, use the Add HTML Content action, add a Conditional Section for Runtime Variable=Mobile (as pictured), and include the image or text for your survey. You will need to apply similar content to every page in your survey. When the survey is viewed from a mobile, touch-screen device, this content will be presented.
For additional information, refer to the 'Customizing surveys for use on mobile devices' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.