Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Connect Web Services for SOAP (CWS) API, All Versions
Resolution:
Most Integrated Development Environments (IDEs) will allow the capture of a SOAP envelope through their tools. Please refer to the documentation for your development environment to determine if your IDE provides this ability. Other tools, such as packet sniffers (Wireshark) or web debugging proxies (Fiddler2) can capture the traffic from the machine it is installed on, which will allow the extraction of a complete SOAP envelope from the correct transaction. A web search can assist in how to perform these actions with your preferred tool.
In some cases, the SOAP request may be made from a server that cannot have any of these tools installed. If this is your situation, you will need to work with your IT or development teams to determine another method for retrieving this information. Please keep in mind that a complete SOAP envelope is the only method by which Oracle B2C Service Technical Support is able to troubleshoot SOAP issues.
For additional information regarding the elements of a SOAP envelope integral to troubleshooting, please review the following Answer ID 6499: Troubleshooting SOAP issues