Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Why am I having trouble adding schedules to my reports? Why do my scheduled reports sometimes fail to run?
Environment:
All versions, analytics, scheduled reports, utilities
Resolution:
Having reports or dashboards that include a large number of schedules (i.e., 10 or more), or having multiple schedules set to run at the same time, or having multiple reports and/or dashboards all set to run at the same time can cause problems.
This is because the design of the utility that generates and sends scheduled reports is sequential and runs every 15 minutes by default. The process goes through the list of reports set to run at that time one by one. If there are too many reports all set to run at the same time, or a few very large reports all set to run at the same time, the utility will not have enough time to finish all of them and, therefore, some may not be sent, and/or the utility may fail and not properly recover. A suggestion to help improve the performance of scheduled reports include making good use of the available schedule intervals and staggering the schedules. The application allows for reports to be scheduled daily, weekly, hourly, monthly, and yearly, on 15 minute intervals. By batching the schedules in various run times, rather than trying to run them all at the same time, you will see improved performance of the reports. For your convenience, you can use report ID 13000 (Report Schedules) to view the report schedule details, which can help you determine how you might improve the handling of your scheduled reports.