Search

Why is "No Value" showing in Task Assignment notifications instead of the actual date value?

Environment:

Message Templates / Administration Notifications

Issue:

Task Assignment notification was sent with 'No Value' for a select date field.

Resolution:

All data fields included in the notification must be set prior to the Assignment notification being triggered (or in the same Edit transaction).  

For example, for the Task completion date to render the correct value in the notification email, that date value must be set within the same edit (or prior to) the Task being assigned to an agent.  When this is done, that value will render correctly in the notification email the staff member receives.  If not, it will show "No Value".