How do we disable the 'include signature' option by default?

Environment:

Staff Signatures in Incident Response Messages

Oracle B2C Service .NET Console

Issue:

We want to disable the default check box so that the signature is not sent. Or is there a way to take off that field from the response incident interface?

Resolution:

If the staff account includes content in the Email Signature field (Configuration> Staff Management> Staff Accounts by Profile> Open Profile>Open Staff Account>Email Signature Field), the Include Signature checkbox displays within the Options button on the Message toolbar of the incident thread. The 'Include Signature' option is selected by default and the email signature with display for every incident response thread.

To disable the 'Include Signature' being enabled by default, simply uncheck the 'Include Signature' check box (Open an existing incident WS> Select Options on the Messages Tab) . If the Email Signature field within the Staff Account or Personal settings is null, the 'Include Signature' option does not display within the Options.

For Browser User Interface console it is recommended to follow the steps listed on the 'Signatures in Standard Text Responses' section of Adding a signature to the response sent from Oracle B2C Service.

For additional information, refer to the 'Add or Edit a Staff Account' or the 'Change your Personal Settings' sections within online documentation for the version you are currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.