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Staff Account Signature format
Answer ID 5994   |   Last Review Date 12/19/2018

How do format a signature within a Staff Account so that it matches the default font set within an incident workspace?

Environment:

Oracle B2C Service, Versions November 2011 and newer releases

Resolution:

The signature contained within a Staff Account was designed to append the signature into an incident response using the System Default font. It is not possible to change the font of the signature field to match the workspace font, if the workspace's font has been set to something other than System Default.

One alternate option can be to utilize standard texts which would allow you to create signatures for agents and also allow you to add additional formatting including font type.

 

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