Is it possible to install the Service Cloud application console offline?

Environment:

All supported versions

Resolution:

It is not possible to install the Service Cloud application offline or to pre-install the Service Cloud application for agents.

The Service Cloud application is deployed via Microsoft's ClickOnce Technology and does not require that users have admin rights to install. Applications deployed via the ClickOnce mechanism are specific to the user and to the workstation and by default, all application components are deployed into the users Windows Profile. Admin staff can not pre-deploy a ClickOnce application for users. The user must start the deployment process under their Windows login.