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Moving a Permanently Disabled Staff Account to a new group
Answer ID 5535   |   Last Review Date 12/18/2018

Can I access Permanently Disabled Accounts and move them to another group for deletion?


CX Console, Staff Accounts, Permanently Disabled


To move a permanently disabled staff account into a new group, follow the below steps:

  1. Open the Staff Accounts by Group standard report, ac_id 13065.
  2. Click the Search button on the ribbon and select "Including Permanently Disabled" from the Show Accounts drop down field.
  3. The permanently disabled accounts will display in the report. You can double-click the account to edit and assign to a new group.


When a group has no accounts associated to it, the report filters it out so you cannot delete it (but it still shows in the assigned list of an incident).