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Oracle Cobrowse Upgrade from V1
Answer ID 5469   |   Last Review Date 03/18/2019

How do I upgrade to the newest version of Oracle Cobrowse?

Environment:

Oracle Cobrowse Version 1

Resolution:

To ensure the highest level of compatibility and functionality, Oracle Service Cloud Administrators are encouraged to utilize the latest version of Oracle Cobrowse. 

The document attached below provides an overview of the process for upgrading Oracle Cobrowse from version 1:

  • Requesting an upgrade
  • CP requirements
  • Configuring the Cobrowse product
  • Deploying the Cobrowse Javascript and Widgets
  • Adding Cobrowse to the Agent Desktop
  • Troubleshooting
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