Does Smartsense work on chat workspaces? Does smartsense work on a chat after the chat has been saved to an incident?

Environment:

Chat, Smartsense

Resolution: 

There is no smartsense for chat. Even after a chat is saved to an incident and the smartsense icon appears it does not scan the chat messages. Smartsense will still evaluate responses on the incident between the contact and the agent but it will ignore the chat messages.

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