Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Submitting Enhancement Requests to Oracle B2C Service Idea Lab
Resolution:
At Oracle B2C Service, we value your input and encourage you to suggest ways in which our products and services could be improved.
Customer-submitted enhancements via the Idea Lab, are reviewed regularly by a team of Oracle B2C Service members, including Product Management, and Development, for member interest, reach of impact, frequency of use, alignment with our product vision, feasibility, resources, market trends, and prioritization against other projects. The Oracle B2C Service product management team updates relevant enhancement requests' statuses, so you can tell if/how your idea is progressing.
Idea Statuses
Every idea has merit. We strive to review all ideas, but we prioritize responding to top-ranking ideas as indicated by your votes and comments. Product Managers take into account the overall popularity/rank of an idea, but it doesn't guarantee an item will be prioritized on our product road map. Products Managers can and do deliver ideas with varying levels of votes.
"Why is there no status update to my idea?"
Some ideas are easier to implement than others. Don't be discouraged if your amazing new idea isn't immediately picked up. Some ideas take longer than others, and some ideas will not be possible within the scope of what we want to accomplish in the next year or so.
Make sure to subscribe to an idea to receive email notifications of status changes and comments from other users and Oracle B2C Service.