Skip Navigation
Expand
Filtered / Rejected Emails
Answer ID 5358   |   Last Review Date 11/14/2018

How can we tell why an email was rejected or filtered?

Environment:

Techmail, Analytics, Email  
Oracle B2C Service

Resolution:

Incoming email messages are filtered out or rejected by the Techmail utility for a variety of reasons. 

The Incoming Email Filter Details report (Public Reports > Service > Email Reports  (ID 227)) can help you troubleshoot why certain emails are being filtered out or rejected by Techmail. This report lists every email filtered out or rejected in the past twenty-four hours and includes:

  • This report lists every email filtered out or rejected in the past twenty-four hours and includes:
  • The email address the message was sent from
  • The date/time the email was filtered
  • The reason the email was filtered
  • Description of reason for the email being filtered
  • The name of the mailbox used to process the email


Techmail stores this information in the Techmail Filter Details (tm_filter_details) table. For a description of information logged in this table, see the Data Dictionary located under Configuration > Database > Data Dictionary.

For more information, see Answer ID 5670: Techmail message filters explained.

See also, the 'Troubleshooting filtered out or rejected email' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.