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Receiving "Customer Portal Development is not enabled for this interface." message when trying to access ci/admin pages
Answer ID 5277   |   Last Review Date 03/18/2019

When going to CP Admin login page, why am I receiving an alert that CP Development is not enabled?

Environment: 

Customer Portal (CP) Administration page
Oracle Service Cloud, August 2012 and newer releases

Issue:

When going to the Customer Portal Admin page (https://<sitename>/ci/admin), I receive the following error:

"Customer Portal Development is not enabled for this interface."

Resolution: 

You must enable the MOD_CP_DEVELOPMENT_ENABLED configuration setting before you can make changes to your files in the Development area.  

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.


Additionally, the following administration profile permissions must also be enabled in order to access the Customer Portal Administration site and edit Customer Portal pages in the Development area. This is done by editing the associated staff's profile (Configuration > Staff Management > Staff Accounts by Profile).

 - CP Edit permission lets staff members with this profile access the Customer Portal Administration site and edit customer portal pages in the development area using WebDAV. Staff members with CP Edit permission, but not CP Stage or CP Promote permission, cannot access the Customer Portal editor on the administration interface. Nor can they access the Deploy tab on the Customer Portal Administration site.

 - CP Stage permission lets staff members copy the development files to the staging area. Staff members with CP Stage permission but not CP Promote permission will not have the Promote and Rollback buttons enabled on the Customer Portal editor on the administration interface.

 - CP Promote permission lets staff members promote the pages from the staging area to the production area where customers can view them.


For additional information, refer to the 'Select Administration permissions' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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