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Description of Action ID's in Clickstreams
Answer ID 5142   |   Last Review Date 11/26/2019

What are the descriptions of the Action ID's in Clickstreams?

Environment:

Clickstreams Action ID

Resolution:

Important!

1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id in (1,2)).

2. Oracle Service Cloud does not advise running reports directly against clickstreams unless it includes a runtime or fixed filter on a well indexed column such as c_id.

3. On a large site, running a table scan on clickstreams is a very process intensive thing to do and should be avoided.

Clickstreams Table:
Field Description
 c_id  Customer ID if logged in
 cs_session_id  Session ID
 app  Application Type: 1 WAP, 4 End User,
 7 Outreach, 8 Feedback
 interface_id  Interface ID
 action  Action String: Described below
 context 1  Action Context 1:Described below
 context 2  Action Context 2:Described below
 context 3  Action Context 3:Described below


There are 3 types of actions that go into clickstreams table:

1)  Special Actions: Some client data is collected as SOURCE and SOURCE_CLIENT actions. This data is collected for each new visit.

2)  Page Actions: Actions that records page hits or page flips

3)  AJAX Actions: These are AJAX calls where there is no page flip.

Special Actions: Records the source of visit

Special Actions

Action

Description

context1

context2

context3

SOURCE

Click source

IP address

Referring site

Ex: google.com

Referring page ex: /list/answers

SOURCE_CLIENT

Client Details

Client OS

Client browser

Full user agent string

(as of 9.8)


Page Actions: Clickstream action for pages is driven by page metatag. For example, clickstream="answer_view" indicates the page is an answer view page.

Page Actions

Clickstream Action

Page metatag

Description

context1

context2

context3

/Home

home

Home Page Hit




/AnswerView

answer_view

Answer view on certain page or widget

answer id

Answer summary


/Relate/AnswerView

answer_view

Related Answer View

answer id

Answer summary


/Suggested/AnswerView

answer_preview

Answer Preview

answer id

Answer summary


/AnswerPrint

answer_print

Answer Print

answer id

Answer summary


/AnswerList

answer_list

Answer List page


Product hierarchy (Wireless/Billing)

Changed to (2.20 level2 product id=20)

Category hierarchy (Wireless/Billing)

Changed to (2.20 level2 product id=20)

/AccountCreate

account_create

Account create Page




/AccountLogin

account_login

Account Login page




/AccountUpdate

account_update

Account Update Page




/Ask

incident_create

Incident create page




/AskConfirm

incident_confirm

Incident confirm page

Incident id

Incident ref no


/IncidentView

incident_view

Incident view page

Incident id



/IncidentUpdate

incident_update

Incident Update page

Incident id



/IncidentPrint

incident_print

Incident Print page

Incident id



/QuestionList

incident_list

Incident List page




/ChatRequest

chat_request

Chat Request Page




/ChatLanding

chat_landing

Chat Landing Page




ALL OTHER PAGES






/tagx

clickstream="tagx"





/folder/page

No clickstream tag





<any page>/Search

N/A

There was a search on the page

keyword

Product hierarchy (Wireless/Billing)

Changed to (2.20 level2 product id=20)

Category hierarchy (Wireless/Billing)

Changed to (2.20 level2 product id=20)





AJAX Actions:


AJAX Actions

Action

AJAX Controller/Function

Description

context1

context2

context3

/ajaxRequest/Search

ajaxRequest/ getReportData

Submit Search

keyword

Product hierarchy


Category hierarchy


/ajaxRequest/Page

ajaxRequest/ getReportData

Submit Pagination (Next Page)

Page index



/ajaxRequest/Login

ajaxRequest/ doLogin

Submit User Login




/ajaxRequest/ Logout

ajaxRequest/ doLogout

Submit User Logout




/ajaxRequest/ SiteFeedback

ajaxRequest/ submitSiteFeedback

Submit Site Feedback




/ajaxRequest/AnswerFeedback

ajaxRequest/ submitAnswerFeedback

Submit Answer Feedback

answer id

Answer summary


/ajaxRequest/AnswerRating

ajaxRequest/ submitAnswerRating

Submit Answer Rating

answer id

Answer summary

rate

/ajaxRequest/ SiteFeedback

ajaxRequest/ submitFeedback

Submit Site Feedback




/ajaxRequest/ AnswerFeedback

ajaxRequest/ submitFeedback

Submit Answer Rating

answer id

Answer summary

rate

/ajaxRequest/ IncidentCreate

ajaxRequest/ sendForm

Submit Incident Create

Incident id

1(if account create)

2 (if account update)


/ajaxRequest/ SAIncidentCreate

ajaxRequest/ sendForm

Submit Incident Create: Smart Assistant

Incident id

1(if account create)

2 (if account update)


/ajaxRequest/ AccountCreate

ajaxRequest/ sendForm

Submit Account Create




/ajaxRequest/AccountUpdate

ajaxRequest/ sendForm

Submit Account Update




/ajaxRequest/Notify

ajaxRequest/ answerNotification

Submit Answer Notification

answer id

Answer summary


/ajaxRequest/NotificationRenew

ajaxRequest/ answerNotification

Submit Answer Notification Renew




/ajaxRequest/ NotificationDelete

ajaxRequest/ answerNotification

Submit Answer Notification Delete




/ajaxRequest/Notify

ajaxRequest/ prodcatAddNotification

Product/Category Notification Submit

Product hierarchy


Category hierarchy


/ajaxRequest/NotificationRenew

ajaxRequest/ prodcatDeleteNotification

Product/Category Notification Delete

Product hierarchy


Category hierarchy



/ajaxRequest/ NotificationDelete

ajaxRequest/ prodcatRenewNotification

Product/Category Notification Renew

Product hierarchy


Category hierarchy



/ajaxRequest/ Email

ajaxRequest/ emailAnswer

Email An Answer

answer id

Answer summary

To: person to email

/AttachmentView

fattach/get

View Attachment

Attachment id

1(if redirected)


/AttachmentUpload

fattach/upload

Attachment Upload




/ SyndicatedDataService/<Search: if there is search>

syndicatedWidgetDataService

Syndicated Widgets Data Service requests


Widget type (1: PAC, 2: SPAC, 3: SKW)


/OpenSearch/Search

opensearch

Open Search Search submit

Keyword

Product Hierarchy

Category Hierarchy

/OpenSearch/Page

opensearch

Open Search Pagination

Keyword

Product Hierarchy

Category Hierarchy

/documents/<function>

documents/<function>

Outreach/Feedback document hits: view, submit, detail, etc.




ALL OTHER AJAX ACTIONS






<controller>/<method>

Any Other Ajax Request

Any other AJAX call