Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
When going to Scripts Explorer and saving a particular script, why it is throwing the error message "The script is too large to be stored"?
Environment:
Agent Scripts Oracle B2C Service
Issue:
When going to Scripts Explorer and saving a particular script we receive the following error message:
"The following problems are identified during the validation of this script Errors: The script is too large to be stored Warnings: There are no paths to the 'page name', therefore this page can not be achieved"
Resolution:
There is a maximum size for agents scripts. The maximum size for agent scripts is 1mb. This limit is not a limitation set by the developers. The limitation is a byproduct of the .Net framework. Currently the only way to see the size of the agent script is to export it. This can be done by following these steps: 1. From the Scripts explorer, right-click the script you want to export and select Open. The script opens. 2. Click the RightNow button and select Export Script. The Save As window opens. 3. Select the directory where you want to save the script definition file and type the file name. 4. Click the Save button to save the script definition file. 5. You can now view the properties of the exported xml file for the size. Note: The exported file size will be less than 1mb because the changes have not been saved which may be pushing it over that limit. Possible Workaround: Separate sections of the agent script into smaller agent scripts and design your rules accordingly.
For additional information, refer to the 'Agent Scripts' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.