Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Staff Accounts, Profiles, Analytics Oracle B2C Service
Resolution:
There is a Standard Report that displays which profile an agent account is using. This report is called "Staff Accounts by Profile" (report ID 13067). The report can be found in two ways.
The first way is to navigate to Configuration > Staff Management > Staff Accounts by Profile. Double-clicking this report will display a list of users, including account ID, first and last name, login, group, and phone.
The second way to find the report is to navigate to Analytics > Reports Explorer. The report is located in the following folder path: Public Reports > Site Administration > Staff Management. Double-click the report to open.
You can search within this report in two ways. The first is by clicking the Search button in the Data Set section of the Home tab of the Ribbon, which will search by re-running the report and allow for filtering by account status (active, temporarily disabled, permanently disabled) and/or account last name. The second is by using the find keyboard shortcut "Ctrl-F" which will search through the displayed list for a particular string.