What do I need to know about modification of cookie information?
If you disable cookies, visit data is determined by URL parameters, which you must define in individual lines of code to prevent new visits from being initiated each time the customer navigates away from a page.
For more information regarding visit information, refer to these topics in online documentation for the version your site is currently running:
Passing visit information in custom customer portal pages
Turn off cookie use for customer browsers
Maintain customer portal visit data in PHP links
To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.