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Oracle B2C Service insights from our Technical Support team subject matter experts
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You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
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This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
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Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Site Performance
Resolution:
Slow response time may be caused by one of several factors or a combination of these factors. If you believe the speed of your Oracle B2C Service implementation is slow -- that is, other internet connections load more quickly -- consider the possible causes listed below.
Response time may be affected due to issues beyond the control of Oracle B2C Service, such as: firewalls, routers, and/or Internet issues. Review our Hosted Site Status page to determine if any issues are posted.
Some maintenance and adjustment operations on Oracle servers can slow down speed on certain sites. Our Cloud Operations group tries to reduce these operations during peak hours but sometimes slowdown is unavoidable. If slowness is frequent, constant, or unacceptably long, submit an Ask Technical Support and include the information requested below. While slowness may be caused by factors outside Oracle B2C Service's control, some steps can be taken.
When submitting an Ask a Question request related to slowness issues, please provide the following information with your request:
Additional Consideration: If the end-user pages are slow in loading, but your administration pages are loading in a timely manner, this could be due to issues with the stylesheet used for the site, particularly if you are using a custom stylesheet located on another server. If the server on which your stylesheet resides is slow or unreachable, then your end-user pages will also be slow or unreachable. Evaluate the server where your stylesheet resides to determine if there are any performance issues there.