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Environment:
Customer Portal, Web Visits, Billable Sessions Oracle B2C Service
Resolution:
A "web visit" is a series of enduser interactions that can span one or more billable sessions. The length of a web visit is configurable and allows an organization to track and report on activities by a single user for up to 12 hours.
In earlier releases, a billable session is defined as a unit of 15 minutes of enduser activity. From the May 2010 release onward, that definition instead refers to any 15-minute period of time within a web visit that contains user activity. This change is an improvement in several important ways:
Session examples:
A five minute user visit • Result: A single billable session A twenty minute user visit of uninterrupted activity (one click per minute) • Result: Two billable sessions A forty minute user visit with activity at the start, in the middle and at the end (at 0 minutes, 20 minutes and 40 minutes into the visit) • Result: Three billable sessions A two hour user visit with activity at the start and end of the visit • Result: Two billable sessions
If you have questions around what generates a session and how you can prevent inaccurate session billing on your site please review Demystifying Session Usage (PDF). Some simple mis-steps in customization and configuration can increase billable sessions. For more information, see Session usage information.