Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Oracle B2C Service Hosting Notifications
Resolution:
When an error occurs on a utility which prevents it from running, the utility is disabled and set to a "No-Utility" status. Oracle B2C Service Technical Support will investigate and if the issue is impactful, a Service Request will be created to notify your primary support contact that a utility has been suspended and requires investigation as to the cause. The utility will not run again until it has been removed from the No-Utility status. An investigation will take place to determine the cause of the error and the incident will be continually updated to:
The severity of a suspended utility varies with each customer's business practices. For example the suspension of the techmail utility, which processes incoming email, may be a high severity to some customers and of no business importance to others.
Customers can change the severity of the Service Request if their business practices warrant a change. By process we treat all Utilities Service Requests internally as severity 2. We also treat incidents for some utilities, such as techmail-s and dbstatus-r, with higher urgency than others. Some data streams are impacted by the processing of other utilities. In those cases, dependent utilities will also be removed from the schedule automatically (ex. dataminer and agedatabase will be removed from the schedule when problems are identified in dqa).
The following summarizes impacts you may observe when a utility is suspended from running.
Agedatabase:
Agedatabase-a:
Dataminer:
Dbstatus-C:
Dbstatus-R:
Dbstatus-U:
Dbstatus-W:
DQA:
Techmail-S:
Techmail-M:
Reportgen-s:
Reportgen-si (Oracle B2C Service versions November 2012 and newer):
Reportgen-Q:
okcs-im-content-update:
okcs-http-content-update:
okcs-im-content-indexing:
For more information about the various utilities in the Oracle B2C Service application, refer to Answer ID 348: Utilities included with Oracle B2C Service.
To view the utility stats for the appropriate site / interface follow the steps in Answer ID 4551: How to check utility status for my site (i.e. Techmail). For each scheduled run, there will be an entry. See the following for a typical Techmail run.