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Fields that can be used in IF conditions for rules
Answer ID 2481   |   Last Review Date 10/05/2019

Which fields can be used in IF conditions for the different types of business rules?

Environment:

Business Rules in .NET console of Oracle Service Cloud

Resolution:

When creating rules, the fields that you can include in the rule depend on which type of rule you are setting up. For the rule types listed below, you can set IF conditions for fields in the corresponding tables:

Field Types for IF Conditions
 Rule Base

Incident

 Contact

 Organization

 Opportunity

 Answers

Purchased Products

 Tasks

 Incident

 x

 x





 Contact


x

 x





 Organization



 x





 Answer



 x



 Chat

 x

 x

 x





 Task

x

 x

 x

 x


 Opportunity


 x

 x

 x




 Offer Advisor

 x

 x





If you have created custom fields, the custom fields are also available for use in an IF condition of a rule and they will display under the appropriate table name, i.e. incidents, contacts, or organizations, for example. Custom Objects are not available in the IF condition of rules.

For additional information, refer to the 'Choosing conditions' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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