Search

How do we exclude contacts from a mailing who have already received a certain mailing?

Environment:

Audiences
Outreach and Feedback

Resolution:

When creating a mailing or survey, from the 'Audience' tab, you can add contact lists or segments to be excluded. Follow the steps below to exclude contacts from a mailing or survey who have already received a certain mailing.

To exclude a contact list from the audience, click Add Contact List in the Excluded section. The Select Contact List window opens.

Select the list you want to exclude from the audience and click the OK button. The list is added to the Excluded grid. Contacts belonging to the list will not receive the survey or mailing.

To exclude a segment from the audience, click Add Segment in the Excluded section. The Select Segment window opens.

Select the segment you want to exclude from the audience and click the OK button. The segment is added to the Excluded grid. Contacts belonging to the segment will not receive the survey or mailing.

To edit a list or segment that is included in or excluded from the mailing/survey, click Open next to the list or segment name.

To remove a list or segment from the Included or Excluded sections, click Remove next to the list or segment name.

 For information on creating new Contact Lists and new Segments from a mailing or survey, refer to Answer ID 1954: Creating a segment or a list for a mailing or survey.