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Environment:
Service Level Agreements (SLAs),
Resolution:
When working with service level agreements (SLAs), there is a cascading effect between the SLAs and the records within your Oracle B2C Service application.
Once the SLA has been applied to a contact or organization record and the record has been saved, you cannot delete the SLA instance. You can disable the SLA instance, though, by unchecking the Active box next within the SLA instance.
The only time you can delete an SLA instance is if you added it to a record and then decide to remove it before the record is saved. In that situation, you can click the Delete option next to the SLA instance in the pop-up window.
When working with SLAs defined in the Service Level Agreements table, whether the SLA can be deleted depends on whether it is applied to a contact or organization. If the SLA is associated to any contact or organization -- even in a disabled state -- then the SLA cannot be deleted.
SLAs can only be deleted if it has never been applied and saved to a contact or organization record. Once the SLA instance has been applied and saved to a record, you can only disable the SLA instance. As a result, the SLA cannot be deleted.