Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Custom Fields, Folders
Resolution:
You can create folders for use with your custom fields. Then, you can drag and drop your custom fields to be in a specific folder. This allows you to group fields based on similar content.
When viewing the custom fields in a record, the folder name becomes a shaded heading for that group of custom fields. That way, when viewing the record, you can easily see your groups of custom fields based on the folders they are in.
When organizing your custom fields, if you have some fields that are not in a folder, those custom fields will display above or below the folder as listed in the custom fields table.
To add folders for your custom fields, use the steps below:
Note: When working with folders, you can also drag and drop the folder itself to a different location in the list. When dragging a folder, when you first click on the folder name, the contents in the folder may expand or collapse. Continue pressing the left-mouse button and drag the folder to its new location.
Note: You can also configure custom fields to display horizontally across a page. For more information on configuring multiple columns, refer to Answer ID 715: Display Order and Number of Columns for Custom Fields.