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Null values in accounts.created, accounts.updated
Answer ID 13166   |   Last Review Date 08/21/2026

Why do some accounts have a NULL value in the created and/or updated fields?

Environment:

Analytics
Oracle B2C Service, 26A+

Resolution:

In version 26A the fields accounts.created and accounts.updated were made visible within Oracle B2C Service.  The fields were first introduced in version 23B but were not able to be reported on.  If a site was created on a version older than 23B any account created before cutover to 23B+ will have a NULL value in the accounts.created field.  Subsequently, those accounts have not been edited/updated since that cutover the accounts.updated will also reflect a NULL value.