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Environment
Oracle B2C Service Knowledge Foundation
Overview
Oracle is deprecating the Knowledge Foundation Answer Editor (legacy Answer Editor) in the .NET Agent Console as part of ongoing enhancements to the Oracle B2C Service platform. Customers must transition to the Agent Browser User Interface (UI) to continue managing Answers.
What is Changing?
The existing Answer Editor in the .NET Agent Desktop is a legacy component and will be deprecated starting with the August 2026 (26C) release.Beginning with this release:
What Should Customers Do?
Customers are required to transition to the Agent Browser User Interface (UI), which includes a new and improved Answer Editor.
Why is This Change Happening?
The legacy Answer Editor:
The Agent Browser UI editor provides key benefits:
How Long Do I Have to Switch?
The deprecation takes effect with the August 2026 (26C) release. Customers must transition at that time, as the legacy Answer Editor will no longer be available in the .NET Agent Console.
Can I Continue Using the .NET Agent Console?
No. Starting with the 26C release, the legacy Answer Editor is no longer available in the .NET Agent Console.
Recommendation
To ensure a smooth transition: