Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
What do I need to know about Oracle Regional End of Availability for RNOW Service in the US DoD Data Center Region?
Regional End of Availability Announcement for RightNow (RNOW) Service in US DoD Data Center RegionWhat is Happening:Oracle has been evaluating its strategic direction and has determined that the following RightNow (RNOW) Cloud Service offering(s) will no longer be available in the US Department of Defense (DoD) Data Center Region, effective December 31, 2026:
Last Date of Regional Service:
As a result, Oracle is formally announcing that the “Last Date of Service” for the above RightNow Cloud Service offerings in the US DoD Data Center Region will be December 31, 2026. RightNow Deployments in this region will no longer be supported after this date and Customer content will no longer be available for access or egress.
Next Steps:RightNow Customers in the US DoD data center region should take prompt and necessary steps to evaluate and execute a migration strategy and migrate all data prior to the Last Date of Service.