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How can I setup checkpoints for Interviews in Oracle B2C Service?
Environment:
Intelligent AdvisorOracle B2C Service
Issue:
I want to configure checkpoints in Policy Modeling for Oracle B2C Service Interviews, but the Oracle B2C Service connection in the Intelligent Advisor Hub states that checkpoints are not supported, and when trying to use them in Policy Modeling it states that the connection does not support interview session resuming.
Resolution:
Before configuring interview resume functionality in Policy Modeling, checkpoints must first be enabled in Oracle B2C Service. The following documentation provides the required setup steps:
Please note that using Agent checkpoints without also using Contact checkpoints is not supported. Checkpoints can be configured in one of the following valid modes: