Oracle Policy Automation Cloud Service Overview
Answer ID 5599   |   Last Review Date 11/29/2018

What is Oracle Policy Automation (OPA) Cloud Service?


Oracle Policy Automation (OPA), latest release


Oracle Policy Automation (OPA) is designed to deliver consistent and auditable advice across channels and business processes by capturing rules in natural language Microsoft Word and Excel documents and building interactive customer service experiences called interviews around those rules.

The Oracle Policy Automation suite provides:

  • Oracle Policy Modeling: A desktop modeling experience for policy experts
  • Oracle Policy Automation Hub: A management console for tracking and deploying policy versions to the cloud as integrated interviews or web services
  • Interviews that streamline web-based and mobile advice for customers and agents
  • Built-in connectivity with Oracle Service Cloud
  • APIs, Frameworks and SDKs for integrating policies into other applications and processes


Oracle Policy Automation is also available for private cloud customers: 

For more information on Oracle Policy Modeling (Cloud Edition), Oracle Policy Modeling Hub or any of the features such as Interviews and Web Services, refer to the Answer ID 5597: Oracle Policy Automation Cloud Service Documentation.


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