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Is the Agent Username case sensitive for single sign-on into Oracle B2C Service?
Environment:
Single Sign-On (SSO)
Oracle B2C Service
Resolution:
The Username in single sign-on (SSO) for agents working on the Agent Browser UI is case sensitive. For example the below usernames are distinct and treated as completely different usernames in Agent BUI.
The Username in single sign-on (SSO) for agents working on the Agent .Net Console (Service console) is case insensitive. For example the below usernames are considered and treated as same in Agent .Net Console.
Oracle recommends creating Username taking the case sensitivity difference between Browser UI and .Net Console into account and using a combination of lower and upper case characters for Usernames.