Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
What can I do to improve my site's protections against bots?
Below are the current options available to you to protect your site from bot or automated traffic. Note that making your end user pages more secure against automated traffic serves more than one purpose. Some solutions may decrease your billable sessions, but just as importantly, if your Customer Portal pages are set up in an inefficient or query-heavy manner, excessive bot traffic can compromise performance and availability.
Note that if your site is available to the public (meaning there is no login required), you should have calibrated your sessions entitlements taking into account that at least some automated traffic will be generating sessions against your site. No solution can filter out all automated traffic and the only guaranteed way to ensure that your knowledge base statistics and sessions are not inflated by bots crawling across your site is to put content behind a login.
Options For Bot Remediation
Bring your Own Captcha (BYOC) is a service that is available as a product feature starting in the 25c version of the application. This refers users to a CAPTCHA challenge on page load once a session. You are able to configure your own CAPTCHA service or use a basic one that comes with the feature. Note that this is distinct from the Customer Portal abuse detection feature, which protects your webforms from attackers - this can be configured on page load to help mitigate automations and bots.