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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service environments.

Environment

Configuration Assistant
Oracle B2C Service

Resolution

If your site is configured to use OCI Mail for outgoing emails, you will see the E-Domain tab in Configuration Assistant.  This is currently subscription based and not all pods are set up for this feature, so if you do not see the E-Domain tab, you will need to refer to DomainKeys and DKIM email authentication configuration.

This functionality allows you to manage the following:

• Add or delete email domains
• Configure or remove DKIM for domains
• Add or delete approved senders for your domains

How to Use E-Domain Management

1. Add Domain
   • Open the E-Domain tab and select "Add Domain" from the operation dropdown.
   • Choose one or more sites in the "Select Sites" field.
   • Enter the required email domain.
   • Select "Submit."
   • You will see a success message if the domain is added successfully, or an error message if the operation fails.
2. Delete Domain
   • Choose "Delete Domain" from the operation dropdown in the same section.
   • Enter the required email domain.
   • Select "Submit."
   • A popup will display the result of your request.

3. Add DKIM for a Domain

   • Go to the Configure DKIM section and select "Add DKIM" from the operation dropdown.
   • Enter the domain and required selector (the selector must be unique). Note: This is simple text string used as a label in your DNS record. It acts as an identifier that tells receiving mail servers exactly where to find the public key needed to verify an email's signature. This is limited to 63 characters consisting of lowercase letters, numbers and/or hyphens (ex. dkimrnt or dkimrnt1234-2026, etc...)
   • Select "Submit."
   • You will see a success message if the domain is added successfully, or an error message if the operation fails.

   After a successful message, navigate to the top of the page, expand the relevant domain, and copy the TXT record. Provide this to your IT administrators to add to your domain. After the TXT record is published, DKIM activation may take a few hours. DKIM status will display as "active" when ready.

4. Delete DKIM for a Domain
   • In the Configure DKIM section, select "Delete DKIM."
   • Enter the domain and the selector.
   • Select "Submit" and review the confirmation message.
5. Add Approved Sender for a Domain 
   • In the Configure Approved Senders section, select "Add Approved Sender."
   • Enter the domain and the approved sender email address or domain. Wildcard approval is available only if DKIM is enabled. Wildcard syntax is "@" symbol followed by the domain (ex.@custhelp.com).
   • Select "Submit" to complete the process.
6. Delete Approved Sender for a Domain
   • Select "Delete Approved Sender" in the Configure Approved Senders section.
   • Enter the domain and approved sender.
   • Select "Submit" and check the result.

For more details about approved senders, refer to the Oracle B2C Service documentation on  Creating an Approved Sender documentation.