Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
WCFS - Change order of Pre-Launch Form
Answer ID 12982 |
Last Review Date 04/17/2025
How do I change the order of the Pre-Launch fields in Web Chat for Service?
Environment
Chat / Engagement Engine
Oracle B2C Service 24A and newer
Resolution
For the requirement, where a you want to re-order/add/remove the fields, or adjust dynamically, you can always opt to use the "Reset Pre Launch Form Fields" rule action. This is available under "Add Action -> Web Chat -> Reset Pre Launch Form Fields". This is very simple to use by defining the fields in the order you want as a JSON array.
Or, if you want to hard code the values the you can do the following.
Resources:
