If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! 

In case you couldn't attend the live event, a recording of our recent B2C Service Workspace Rules Tips and Tricks webinar is now available to view - CLICK HERE to access the recording.

Andrei provided a general Workspace Rules overview, then moved on to discuss setups and best practices, interactions with other functionality, using Insights, and gave a Workspace Rules demo before the live Q&A with the audience.

The slides are attached to the recording via the attachments tab.

Note: you will need to be logged in to see the attachments tab. You can obtain a free account at https://www.oracle.com/. Click on Create an Account under View Accounts.

Thank you to those who were able to attend - we hope to see you at the next webinar. In the meantime, here are some events of interest:

March 21: Oracle B2C Service Understanding the new Agent Suggestions features for Incident Threads & Chat

April 25:  B2C Service Roadmap Highlights for 25B and 25C

May 13-14: B2C Service 2025 Strategy & Success Summit (2-day onsite @ Oracle Conference Center in Redwood Shores, CA)