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How do I get an ID number that support has asked for?
Environment:
Oracle B2C Service
Resolution:
Most records in Oracle B2C Service have a unique ID associated to them. Support will routinely ask for the ID number of a record to avoid communicating PII and/or to ensure that they investigate the correct record. Please refer to the sections below which explain how to get the ID. NOTE: Many of these will require an administrator using the .NET console. Account IDs (acct_id):Run the standard report "Staff Accounts by Profile" (ac_id 13067). This may be located in your navigation set under "Configuration -> Staff Management -> Staff Accounts by Group". The report contains the Account ID column which displays the ID for every account.Workspace/Workflow/Script IDs (cwf_id):In the Workspaces / Workflows (or Scripts) explorer click "Choose Details" in the ribbon. Ensure the ID column is selected. Once it is selected, the explorer will display the unique ID within the explorer.Contact/Organization/Incident IDs (c_id/org_id/i_id):In either BUI or .NET open the record and hover your mouse over the tab. After a few seconds, a pop-up window will display with the ID number.Report IDs (ac_id):In the Reports explorer click "Choose Details" in the ribbon. Ensure the ID column is selected. Once it is selected, the explorer will display the unique ID within the explorer.