Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Editing Options:
+Beginning from left to right, editing options include remove formatting, undo and redo buttons: Remove Formatting ** Highlight formatted text > click Remove Formatting button Undo Ctrl/Cmd+Z Undo last several edits Redo Ctrl/Cmd+Y Redo last several edits Next are options to show code blocks, find/replace, highlight text, lists and more Show Blocks Shows <div> and <p> blocks Find and Replace Find/Replace string within content (with toggles for match case and whole words only) Select All Selects all text within Question or Answer field Insert/Remove Numbered List Options available on numbering are decimal, decimal with leading zero, lower-roman, upper-roman, lower-latin and upper-latin Insert/Remove Bulleted List Options available on bullets are disc, circle and square Decrease Indent Moves text to the left Increase Indent Moves text to the right Block Quote Indents sections of content Text Alignment Options on the dropdown are Left, Center, Right, and Justify Source Changes editor to Source Mode to directly edit code
+Beginning from left to right, editing options include remove formatting, undo and redo buttons:
Remove Formatting ** Highlight formatted text > click Remove Formatting button Undo Ctrl/Cmd+Z Undo last several edits Redo Ctrl/Cmd+Y Redo last several edits
Next are options to show code blocks, find/replace, highlight text, lists and more
Show Blocks Shows <div> and <p> blocks Find and Replace Find/Replace string within content (with toggles for match case and whole words only) Select All Selects all text within Question or Answer field Insert/Remove Numbered List Options available on numbering are decimal, decimal with leading zero, lower-roman, upper-roman, lower-latin and upper-latin Insert/Remove Bulleted List Options available on bullets are disc, circle and square Decrease Indent Moves text to the left Increase Indent Moves text to the right Block Quote Indents sections of content Text Alignment Options on the dropdown are Left, Center, Right, and Justify Source Changes editor to Source Mode to directly edit code
Text Options
+ On the second row of the editor ribbon (from the above screen shot), are text formatting options such as Styles, Font sizing and coloring, Bold, Italics and more Formatting Styles Adding Block styles such as Italic title, Subtitle and Container; and Text styling such as: Marker, Big, Small, Typewriter, Computer Code, Keyword Phrase, Sample Text, Variable, Deleted Text, Inserted Text, Cited work and Inline Quotation. Paragraph Format Paragraph, Heading 1, Heading 2... 6, Formatted, Address, and Div. Font Family Select font from a dropdown list Font Size Font Color Font Background Color Highlight Highlight the selected text from options of colors from a dropdown and an option to remove highlighting from selected text Bold Ctrl/Cmd + B Italic Ctrl/Cmd + I Underline Ctrl/Cmd + U Strikethrough Superscript Subscript
+ On the second row of the editor ribbon (from the above screen shot), are text formatting options such as Styles, Font sizing and coloring, Bold, Italics and more
Formatting Styles Adding Block styles such as Italic title, Subtitle and Container; and Text styling such as: Marker, Big, Small, Typewriter, Computer Code, Keyword Phrase, Sample Text, Variable, Deleted Text, Inserted Text, Cited work and Inline Quotation. Paragraph Format Paragraph, Heading 1, Heading 2... 6, Formatted, Address, and Div. Font Family Select font from a dropdown list Font Size Font Color Font Background Color Highlight Highlight the selected text from options of colors from a dropdown and an option to remove highlighting from selected text Bold Ctrl/Cmd + B Italic Ctrl/Cmd + I Underline Ctrl/Cmd + U Strikethrough Superscript Subscript
Answers Actions
Link The chain icon for Link is the icon in the seventh section in the second row of the Editor Ribbon. It provides an option to insert URL with toggles for Downloadable, New Window, Browser Window, Same Window, and Parent Window. Insert Image The icon for Insert Image is the first icon in the eighth section in the second row of the Editor Ribbon. It gives an option to type in address to Insert image via URL. Below is a sample image preview in the design mode. The options on the floating ribbon from left to right are In-line, Block (Left aligned, Centered or Right aligned), Wrap (Left Aligned or Right Aligned), Change image text alternative, Toggle caption on/off, Link Image, and Resize Image. Insert Table The icon for Insert Table is the second icon in the eighth section in the second row of the editor ribbon. It gives an option to select number of rows and columns for table intended to be added. Once added, below is a preview of the table: The options on the floating ribbon from left to right are Column Dropdown with options for Header column, Insert column left, Insert column right, Delete column and Select column Row Button to merge selected cells, or Dropdown with options for Merge cell up, Merge cell right, Merge cell down, Merge cell left, Split cell vertically, Split cell horizontally Table Properties Includes options for Border (Style, color and width), Background (Color options with a color picker), Dimensions(Width x Height) and Alignment (Left, center and right) Cell Properties Includes options for Border (Style, color and width), Background (Color options with a color picker), Dimensions(Width x Height) and Alignment (Left, center and right) Toggle Caption On/Off Horizontal Line The icon for Inserting Horizontal Line is the third icon in the eighth section in the second row of the editor ribbon. Special Characters The icon for inserting special characters is Omega and is situated to the right in the second row of the editor ribbon. Under it are options like emoticons (or smileys), Currency, Text, Mathematical, Arrows, and Latin. Answer Link The icon for inserting links in the answer referencing an existing answers is like a chain and is second to right on the second row of the editor ribbon. The options under it to create Answer link are Answer ID, Link text, Title, Class, Style, Anchor (which enables to reference to an anchor in the existing answer) and Target ( New Window, Same Window, Parent Window and Browser Window). Conditional Section The icon for inserting conditional section in the answer is the right most icon on the second row of the editor ribbon. It gives option to select access levels for that particular section..
Link
The chain icon for Link is the icon in the seventh section in the second row of the Editor Ribbon. It provides an option to insert URL with toggles for Downloadable, New Window, Browser Window, Same Window, and Parent Window.
Insert Image
The icon for Insert Image is the first icon in the eighth section in the second row of the Editor Ribbon. It gives an option to type in address to Insert image via URL. Below is a sample image preview in the design mode.
The options on the floating ribbon from left to right are In-line, Block (Left aligned, Centered or Right aligned), Wrap (Left Aligned or Right Aligned), Change image text alternative, Toggle caption on/off, Link Image, and Resize Image.
Insert Table
The icon for Insert Table is the second icon in the eighth section in the second row of the editor ribbon. It gives an option to select number of rows and columns for table intended to be added. Once added, below is a preview of the table:
The options on the floating ribbon from left to right are
Horizontal Line
The icon for Inserting Horizontal Line is the third icon in the eighth section in the second row of the editor ribbon.
Special Characters
The icon for inserting special characters is Omega and is situated to the right in the second row of the editor ribbon. Under it are options like emoticons (or smileys), Currency, Text, Mathematical, Arrows, and Latin.
Answer Link
The icon for inserting links in the answer referencing an existing answers is like a chain and is second to right on the second row of the editor ribbon. The options under it to create Answer link are Answer ID, Link text, Title, Class, Style, Anchor (which enables to reference to an anchor in the existing answer) and Target ( New Window, Same Window, Parent Window and Browser Window).
Conditional Section
The icon for inserting conditional section in the answer is the right most icon on the second row of the editor ribbon. It gives option to select access levels for that particular section..