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Listing both updated and unresolved incidents
Answer ID 1286 |
Last Review Date 03/11/2024
How can I set up a report that lists both updated and unresolved incidents?
Environment:
Analytics, Incident status
Resolution:
You can include a filter in your report based on the status type field so that all incidents of an Unresolved status type display. You can also configure a filter based on the incident Status field and select the specific statuses that you are interested in viewing in your report.
To create a report that lists updated and unresolved incidents, use the steps below:
- From the Console, select Analytics > Reports Explorer and click the 'New Report' button on the ribbon..
- Add a filter to your report. From the Home tab, click the Add Filter button in the Data Set section.
- In the Add Filter window, configure the definition to be:
Expression: incidents.status_type
Operator: in list
Value: Unresolved
If using the Status field, set the expression to incidents.status_id and in the Value field, enable the statuses of your choice.
- In the Type section of the window, indicate whether the filter should be fixed or editable at run time.
- Click OK to close the window.
- Configure the rest of the report, including the output columns.
- Save the report.
For more information on configuring custom reports, refer to Answer ID 2509: Creating a Basic Custom Report.