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Unable to access WebDAV folder
Answer ID 12521 |
Last Review Date 01/10/2023
Why do we get a timeout trying to get a certain directory in our Customer Portal files?
Environment:
- Customer Portal (any version), administration
- WebDAV client
Issue:
We refreshed a test site. Now, when we try to open the assets directory in WebDAV, the request times out.
Cause:
A customization had left hundreds of log files in the assets folder and the directory listing took too long to return.
Resolution:
- Increase the timeout in your WebDAV client and try again. Refer to the documentation for the application you are using.
- Delete old files that are no longer needed, or organize them into subdirectories.
- Review the customization to ensure it does not leave excessive numbers of log files indefinitely.
Notes:
See the answers 9897: Adding custom logging to your customizations and 12194: Using the /tmp Directory to Store Log Files for suggestions on how to avoid this scenario when implementing custom file-based logging.
